Support
We're here to help. Check the common questions below or email us at [email protected].
Common questions
I paid but can't see my route.
Open the link in your purchase email, or sign in with the same email or account you used to pay. Purchased routes are in My Trip.
I bought on another phone. How do I open it here?
Sign in with the same account or the same email used at purchase. You'll get a sign-in link, no password needed.
Does the route work offline?
Yes. Before you go out, tap "Download for offline" in the city and use "Ready to go out?" to check that photos, audio and the map are saved.
The audio guide is silent or speaks another language.
The audio uses your phone's voice. To use it offline, add your language's voice in your phone's text-to-speech settings.
A stop is closed or the information is wrong.
Use "Report a problem" at that stop. Our team reviews every report, and when several people report the same thing we warn other travellers.
Can I get a refund?
When you buy, you ask for immediate access to the route and therefore lose the 14-day right of withdrawal (see the Terms). If a technical problem stopped you from using the route, email us and we'll look into it.
I sent a booking request to a business. Is it confirmed?
Not yet. The request goes by email to the business, which confirms directly with you. VOYBU charges nothing for these requests.
Contact
Email: [email protected].
Include the email you used to buy and the city. Never send us full card details or passwords.
Businesses, guides and sales partners
If you run a business, see Businesses. If you're a guide, see Guides. If you want to sign up businesses and earn commission, see Sales partners. All three are linked at the bottom of every page.